Privacy Policy

Who is responsible

Nookcraft Living Ltd, 42 Friar Lane, Nottingham, NG1 6DQ, United Kingdom. Direct privacy queries to [email protected].

Legal framework

Your personal records are handled in accordance with UK GDPR and the Data Protection Act 2018 alongside applicable regulations in United Kingdom. If statutory requirements conflict with this policy, legal mandates override these terms.

What we collect

Placing an order requires basic logistical details: full name, shipping destination, email, contact number, and chosen items. We never collect or retain card information on this website. As you browse our shelves, the platform logs basic technical records, including IP address, browser type, and visited links, via the cookies detailed below.

• Customer contact and shipping details including legal name, UK delivery address, email address, and telephone contact number.
• Transaction records, order specifications, and chosen payment method details for bank transfer or cash on delivery.
• Technical telemetry including IP address, operating system, and browser diagnostics recorded for technical performance.
• Customer support email correspondence and communication history regarding domestic goods orders.

Why we use it

• To pack and dispatch your parcels, and to manage any return requests.
• To reply to customer messages and provide updates on parcel progress.
• To protect website infrastructure and evaluate overall visitor usage patterns.
• To share news and seasonal offers when opted in, with an opt-out link in every dispatch.

Cookies and browser data

Our website saves tiny data files inside your browser. Essential cookies maintain your shopping cart and secure checkout, meaning they remain active at all times. Analytics files show collective browsing habits without identifying you. Promotional cookies only activate if you permit them on our banner. You can alter or withdraw your choice whenever you like through browser preferences or our cookie notice, where the full register is maintained.

Third parties with access

Delivery companies obtain the necessary address information. Payment partners receive the parameters required to settle accounts. Web servers and statistical services process usage records under strict contractual terms. We do not trade or sell customer information.

Nookcraft operates within the United Kingdom and does not sell, trade, or rent personal data to third parties, complying fully with applicable UK data protection statutes.

Data retention periods

Purchase documentation remains filed as long as statutory accounting rules require before safe removal. Account credentials stay on record until you request closure. Anonymised analytical tracking is wiped after 14 months.

Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you possess the right to access your personal data, request rectification of inaccurate records, request data erasure, restrict processing, and exercise your right to data portability by contacting our data support team.

Security

Nookcraft processes payments strictly via Cash on Delivery and direct manual bank transfer. We do not solicit, handle, process, or store credit or debit card data, eliminating requirements for payment card data processing systems.

Questions about this policy

Reach us at [email protected] or ring +44 115 798 0850 through Mon-Thu 09:15-17:00, Fri 09:15-15:30, Sat 10:00-15:00. We get back to every enquiry within one business day.

Merchant

Nookcraft Living Ltd

Registered address

42 Friar Lane, Nottingham, NG1 6DQ, United Kingdom

Email

[email protected]

Phone

+44 115 798 0850

Working hours

Mon-Thu 09:15-17:00, Fri 09:15-15:30, Sat 10:00-15:00

Registration

Company No. 19709158